How can we help?
Quick answers below. If yours isn't here, email us and a person will reply, usually within two working days.
Help with the app
support@foliapp.coPrivacy and your data
privacy@foliapp.coLegal
legal@foliapp.coWhen you write about a problem, tell us your iPhone model, your iOS version and the Foli version (Settings → About). Please don't attach scans that contain private information.
Scanning and documents
The edges aren't detected properly
Put the page on a surface that contrasts with it, such as white paper on a dark table, and make sure all four corners are in view. You can always drag the corners yourself on the review screen.
How do I copy text from a scan?
Open the document and tap Copy text. Text reading happens on your iPhone, so it works offline and your page is never uploaded. Copy text is part of Pro.
How do I share or export a PDF?
Open the document and tap Share. Foli hands the PDF to the iOS share sheet, so you can send it to Mail, Files, Messages or any app. Free includes 3 exports a month with a small Foli footer. Pro has unlimited exports without the footer.
Where are my documents stored?
On your iPhone. If you have Pro and turn on iCloud sync, they also sync to your own iCloud account so they appear on your other devices. We never receive your documents.
I got a new phone. How do I move my scans?
With Pro and iCloud sync on, sign in to the same Apple ID on the new phone and your documents sync across. Without sync, an iPhone backup or Quick Start transfer brings the app's data with it.
How do I lock Foli with Face ID?
Go to Settings → App lock and turn on Face ID. iOS handles the face check, and your device passcode works as a fallback.
Leaves and trees
Why didn't a page earn a leaf?
Leaves are for new pages only. Repeats, blank pages and photos of screens don't count. You also need to be signed in with Apple, and you may have reached your monthly limit: 30 leaves on Free, 250 on Pro. The Forest tab shows how many you have left this month.
I scanned while signed out. Did I lose my leaves?
No. Leaves earned while signed out wait on your phone for 30 days. Sign in with Apple within that time and they're added to your tree.
When is my tree actually planted?
We order completed trees from Ecologi every night. Planting happens in the right season for each project, which can be some weeks later. Your certificate names the project.
How do invites work?
Share your invite link from the Forest tab. When a friend joins through it, you each get 10 leaves, for up to 10 friends.
Subscription and account
How do I cancel Pro?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Foli. Cancel at least 24 hours before renewal to avoid the next charge. If you cancel during the 3-day trial, you won't be charged.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com. We can't issue refunds directly because we never receive your payment details.
Pro isn't showing after I paid
Open Settings in Foli and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I delete my account?
In Foli, go to Settings → Account → Delete account. That removes your sign-in and the page fingerprints and counts we hold. You can also email privacy@foliapp.co. Trees already planted stay planted.